@article{范广伟_41,
author = {[范广伟, 刘汝萍, 赵曼]},
title = {一线员工对顾客不当行为反应策略的探索性研究},
publisher = {东北大学学报（社会科学版）},
year = {2020},
journal = {东北大学学报（社会科学版）},
volume = {22},
number = {2},
eid = {41},
pages = {41-49},
keywords = {顾客不当行为; 一线员工; 服务质量},
doi = https://xuebao.neu.edu.cn/social/CN/10.15936/j.cnki.1008-3758.2020.02.006
}