@article{刘喆_152, author = {[刘喆, 孙福权, 杨勇]}, title = {顾客非理性行为对服务导向公民行为的作用机制基于应激源—紧张理论视角}, publisher = {东北大学学报（社会科学版）}, year = {2016}, journal = {东北大学学报（社会科学版）}, volume = {18}, number = {2}, eid = {152}, pages = {152-158}, keywords = {顾客非理性行为; 工作压力; 情绪枯竭; 服务导向公民行为}, doi = https://xuebao.neu.edu.cn/social/CN/10.15936/j.cnki.1008-3758.2016.02.007 }